We intend to develop an agreed plan with the factors that details what they are responsible for. Furthermore, we hope to establish measures to ensure these tasks are completed and verified. In other words, the factors will be held accountable for incomplete tasks or complaints they receive frequently.
Parallel to that, we will meet the factors and provide them with a comprehensive list of the top issues. The following are some of the issues we would like your feedback on:
-
what’s your top concern with the factors
-
any common areas of the estate you would like to raise with factors
-
any areas of improvement
By filling out the form, we're able to gather your feedback, which we'll then present to the factors.